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Web Banking Security FAQ




What must I do if I am unable to sign into my online account and/or receive a login not accepted error message?

We have a safe convenient feature called "Forgotten Password" which allows you to securely reset your own password if you forget it or receive a "login not accepted" error message. You may still contact Customer Service if necessary, but we have created this feature to eliminate calling or emailing the bank to have us reset your password. You will be asked to provide five (5) identity questions. If you forget your password, you will be asked to correctly answer any three (3) of these five (5) questions in order to reset your password online. The information that you provide is stored encrypted with the highest level of security and is kept completely private. It is not used for any other puprose within the bank!

What is Internet Piracy?

Internet Piracy is called "Phishing," click here for more information.

I'm still hesitant about banking online. Can other people see my account information?

Your account information is just as secure as it is at your physical brick and mortar bank. We've taken every step possible to be sure our system meets the latest security standards, including using the latest security encryption methods and software.

What about filling applications out online? How secure is that?

Filling out applications online is as secure as the Web Banking System. Your entire session, from beginning to end, is encrypted. Our system supports 128-bit encryption, so you can also use the latest browser from Netscape or Microsoft that supports this security level. In fact, the highest encryption Netscape and Microsoft browsers support is 128-bit, so you will be using the highest bit encryption currently available if you use a 128-bit encryption capable browser.

I keep hearing a lot about encryption? What exactly is it, and why does it make everything more secure?

Encryption is basically a way to rewrite something in a code which can then be decoded later with the right key. The encryption we use employs a mathematical process for the key which is made up of a certain number of bits (hence, 128-bit encryption). The higher the number of bits, the better the encryption. While using our Online Banking System, all communication from you to the system and from the system to you is encrypted using a maximum of 128 bits. In other words, when you send information to the system, your browser encrypts it using a 128-bit key, then sends it to the system. The system then decodes the information you sent it using the key (which is predetermined when your Online Banking session is started) and processes it.

What about information that is stored? Is it encrypted as well?

Information stored on our system is also encrypted using at least 128 bits.